![]() Turn Bluetooth off on other devices in range, including Bluetooth speakers, headphones, smart watches, fitness trackers and other Genie Minis, Make sure your device is not connected to other Bluetooth devices during the update process, ![]() Please click here to troubleshoot firmware update failures on Genie Mini II, Genie II Linear or a Genie II Pan Tilt.ĭisconnect from a VPN (if you are using one)ĭisable any anti virus software on your device, Please follow the steps below to get back up and running. The battery indicator will have a question mark and read as empty - this doesn’t mean there is an issue with the battery, it’s just a response to the firmware error. ![]() ![]() In this situation, the Genie Mini charging indicator LED will flash red, indicating that the device is in SAFE mode as there is no firmware currently loaded. There is a known issue that in some cases the Genie Mini firmware update will fail and you will be prompted with a ‘Failed Firmware Update’ error message. ![]()
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February 2023
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